Privcay Policy
Last updated: 15 August 2026
At ORYVA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or otherwise interact with us.
Information We Collect
When you use our website or make a purchase, we may collect information including your:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Payment and transaction information
- IP address, browser and device information
- Website activity and interactions
- Marketing preferences
Payment information is processed securely by our payment providers. ORYVA does not directly store your full payment card details.
How We Use Your Information
We may use your personal information to:
- Process, fulfil and deliver your orders
- Provide order confirmations and delivery updates
- Process refunds and handle returns
- Respond to questions and provide customer support
- Prevent fraud and protect the security of our website
- Improve our website, products and customer experience
- Comply with legal and regulatory requirements
- Send marketing communications where you have consented to receive them
You can unsubscribe from marketing emails at any time by using the unsubscribe link contained within our emails.
Shopify
Our online store is hosted through Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.
Shopify may process certain personal information when you browse our store or make a purchase in order to provide its services.
Cookies
Our website uses cookies and similar technologies to operate the store, remember preferences, understand how visitors use our website and, where permitted, provide personalised advertising.
Where required by law, we will ask for your consent before using non-essential cookies.
You can manage your cookie preferences through our website's cookie settings.
Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business, including:
- Shopify and our ecommerce service providers
- Payment processors
- Delivery and fulfilment providers
- Analytics providers
- Marketing and advertising platforms
- Professional advisers or authorities where required by law
We only share information where necessary and do not sell your personal information.
Advertising & Marketing
Where permitted, we may use services such as Meta and other advertising platforms to measure advertising performance and show relevant advertisements.
These services may use cookies or similar technologies. Where required, this will only occur after you have provided the appropriate consent.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including meeting our legal, accounting and regulatory obligations.
Your Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to or restrict certain processing
- Withdraw consent where processing relies on your consent
- Request transfer of certain personal information
- Make a complaint to the Information Commissioner's Office (ICO)
Some of these rights are subject to legal exceptions.
Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our business, services, technology or legal requirements. Any updated version will be published on this page with a revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact:
ORYVA
Email: ORYVAHELP@GMAIL.COM
Address: