Shipping & Returns

Shipping

All ORYVA orders are processed and dispatched within 24 hours of placing your order.

Once dispatched, your order will typically arrive within 3–5 working days. You'll receive a dispatch confirmation email with tracking information where available.

Please note that delivery times are estimates and may occasionally be affected by weekends, bank holidays or circumstances outside our control.

Returns

Due to the nature of our products as consumable food supplements, we cannot accept returns on products that have been opened, unsealed, tampered with or partially consumed.

If you change your mind, you may request a return provided:

• The pouch is completely unopened and unused
• The original seal and packaging remain fully intact
• The product is in the same condition in which it was received
• You contact us within 14 days of receiving your order

Customers are responsible for return postage costs for change-of-mind returns. We recommend using a tracked delivery service.

Once your return has been received and inspected, we'll notify you. If approved, your refund will be issued to your original payment method.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, or you've received the wrong product, please contact us as soon as possible with your order number and photographs of the issue, and we'll work to resolve it.

Nothing in this policy affects your statutory rights under UK consumer law.